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Shipping & Order Processing

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Domestic Shipping
(United States)

Temporary Message: Petra has been receiving a higher volume of online orders than usual.  Processing and delivery of your order may be delayed.  Thank you for your patience.

Please allow 1 - 3 business days for order processing and payment verification.  Petra delivers to all 50 contiguous states including every U.S. territory, APO, DPO, and FPO. 

 

Once the fulfillment center has processed the order, please allow 2 to 5 business days for delivery.  Estimated delivery dates are simply estimates.  Tracking number will be provided shortly after dispatch.  Weather, holiday, and/or unforeseen conditions may affect delivery date. 

 

Petra reserves the right to cancel any orders for any reason.  Please ensure all order details are correct before confirming the purchase.  Orders cannot be cancelled or modified once shipped.  An automatic confirmation Email will be sent once an order has been placed.

International & Special Shipping

Petra is pleased to fulfill international orders.  It is recommended to reach out to our customer support team before placing the order to determine if Petra could deliver to your country or territory.

International shipping rates vary based on destination country or territory.  The shipping rates will be calculated and displayed during the checkout process before payment is made. 

 

For international orders, the buyer is responsible for all import duties and taxes.  Please contact the respective Customs and Border office for information on import duties and taxes.  If the order is a gift and would like to declare as such, please contact our customer support team to determine if duties may be assessed for your country.

 

Please allow 1 – 3 business days for order processing and payment verification.  Petra is not able to estimate international delivery times due to customs and border processing time uncertainty.

 

Petra may cancel any orders to restricted countries or territories.  Petra may require additional charges to ship to exclusive or extraneous zones.  If additional shipping charges are required, a member from the fulfillment team will reach out in advance for approval before the order is processed and shipped.

 

Petra will determine which shipping carrier to ship the order.  The shipping carriers Petra operates with are USPS, UPS, and FedEx.  Please reach out to our customer support team before placing the order to request a specific shipping carrier or for expedited services.

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